Shipping policy
Norfolk Designer Gardens is a family-run business that values its people and each of its customers who get in touch. We at Norfolk Designer Gardens strive to deliver the best customer experience that starts right from you visiting our website to the moment it brings smiles of satisfaction to our customers’ faces. We ensure each customer receives on-time delivery installation and building is not included in price.
For specific requirements please contact us.
Feel free to contact us at info@ndgonline.co.uk
At present our delivery time is 1-2 weeks
What are the shipping options available?
Free Delivery on all Mainland UK orders.
Express Shipping (3-5 days) is also available via Palletways to Mainland GB and The Isle of Wight for £75
Exceptions to free shipping: (Outlying Islands)
Due to the cost of shipping to other outlying Islands (Outer Hebrides etc), we cannot provide free shipping to these areas. If you place an order from one of these locations we will contact you to agree on a shipping rate before processing your order. For orders to these areas, we use the delivery provider Palletways.
(At present our delivery time is 1-2 weeks)
If you have any questions, please do not hesitate to call us:
Tory (Managing Director): +44 7570 024072
Joe (Managing Director): +44 7796 324972
The Office: +44 1953 660845
If you require your order sooner. Please Call Us.
If you have any questions about shipping to your area, would like your order sooner via our fast track service or would like to know the status of a recent order, please call us at 01953 660845.
In the case of international shipments. Are there any customs fees or taxes?
Right now, we are shipping only across the UK and its Territories.
Order Tracking
Once your order has been shipped, you will receive a confirmation email. To track your order, please call us at 01953 660845.
Any Discounts or Coupons? If so, how to apply them?
Apply for a Norfolk Designer Gardens gift card at the time of checkout and get the best deal for your gardens.
What are the payment methods available?
We accept all major credit and debit cards for an easy and safe transaction.
Delivery Information
We do not accept returns of packaging materials on any orders.